+61 2 0267 2611Gaming OGL/2011/7613/329
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Contact Point

Contact Spinmacho Casino Support in Under Two Minutes

At 3am or 3pm, Spinmacho Casino N.V., company 412710, at Dr. M.J. Hugenholtzweg in Willemstad, answers chat, e-mail and phone round the clock.

Start Live Chat 256-bit AES encryption
Paid out today
753,162 A$
4,419 Players online now
Licensed & AuditedGaming Control Board Curaçao license OGL/2011/7613/329. Audited by eCOGRA, QUINEL, iTech Labs.
Fast WithdrawalsAverage payout in 22 minutes. Up to A$67,000 per transaction, A$122M monthly.
Data Protection256-bit AES encryption. Disputes resolved through SIQ alternative dispute resolution.
Human Contact

Which Support Line Answers You Fastest?

The moment your deposit stalls, pick the channel that fits and skip the queue.

Talk Before You Queue
Chat suits quick questions about a bonus or a game, and a person picks up in about one minute, every hour of the day.
Start Chat
Detail Over Speed
E-mail [email protected] when your question needs screenshots or a paper trail, and a reply lands in about four hours.
Write to Us
Rather Talk to Someone?
Call +61 2 0267 2611 (AEST) when an account lockout needs a human voice, and someone answers in roughly three minutes. Nobody there will ever ask for your password.
Call Us
Spinmacho Casino Australia

Playing From Australia and Need a Hand

By the time you finish this table, you will know who to call and who supervises us.

Reaching Us

Australian phone+61 2 0267 2611
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

Supervisory authorityGaming Control Board Curaçao, OGL/2011/7613/329

Problem Gambling

Help organisationsGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Have These Ready Before You Reach Us

Once you sit down to message us, these five items keep the conversation moving.

  • Account email address you signed up with
  • A screenshot or photo of the issue
  • Payment method name and last four digits
  • Bonus or game name involved
  • Any reference number from a previous reply
Correct Inbox

Every Question Has a Different Inbox

In two minutes you will know the right mailbox, and that complaints go to support before the regulator.

Account

General support[email protected]
Verification, ID and payment[email protected]

Money

Deposits and withdrawals[email protected]

Everything Else

Complaints[email protected]
Privacy and data[email protected]
Partnerships via support[email protected]
Answers, Hour by Hour

Check the Clock Before You Choose a Line

When it is late in Sydney and something needs fixing tonight, these timings tell you which line to try.

Live Chat

Live chat cover24/7 support available
Chat first reply1 minute
Time zone usedAEST

E-mail

Support e-mail[email protected]
E-mail reply4 hours

Phone

Support phone+61 2 0267 2611
Phone wait3 minutes

Take The Weight Off Your Own Shoulders

By the time a loss feels heavier than it should, our own tools may not be what you need. Three independent Australian organisations take that call instead. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work without our involvement.

Gambling Help Online. Counsellors and online chat for anyone worried about their own betting or someone else's, day or night.

Lifeline Australia. Crisis supporters answer calls around the clock when money trouble turns into something bigger and darker.

National Self-Exclusion Register. A national list that blocks you from gambling services across operators, run separately from this casino.

Continue reading
Nothing Left Unanswered

What Happens After You Complain?

Use this route when a normal reply has not settled the matter and you want it looked at again.

The Point Where Nothing Adds Up
Write to [email protected] with what happened, the date, the amounts and any chat or e-mail reference. Keep it to the facts and attach screenshots where you have them.
Hold On to That Reference
Within a few working days you receive a reference number so the case stays traceable, and the team replies with its answer or a request for anything still missing.
Ask for a Manager Review
Spinmacho Casino can pass the file to a manager for a second look. Ask for this plainly in your reply and say why the earlier answer missed the mark.
A Regulator Beyond the Casino
If the internal route still leaves you short, you may take the matter to the Gaming Control Board Curaçao, the body that licenses this site under OGL/2011/7613/329.
Late Night, Long Weekend

Still Stuck After The Tables Above?

Use this when a quick answer beats reading the tables above word by word.

trustWhy does the time of day never change who answers me?+
Because the desk runs around the clock, an Australian night or a Sunday afternoon makes no difference to who is on shift. Someone answers in every hour, and typical waits stay at about one minute on chat and three minutes by phone.
trustWhen does a closed account actually take effect?+
Closure happens once you ask, and it lands as soon as the request is confirmed in writing from your registered email address. Any pending withdrawal gets settled first. Closure is permanent, so tell support if a break rather than a goodbye is what you want.
trustWhere do my documents go and who looks at them?+
Documents go to the verification inbox, and 26 hours is the usual turnaround, though a blurry photo adds a day. Photograph your photo ID, proof of address and payment method confirmation in good light. Chase it at the payments address only if that window has passed.
trustWhy should I bother escalating if nothing changes?+
Because a first answer can be wrong, we keep a written escalation path. Reply to the same thread and ask for a supervisor, who reviews it independently. Still unhappy after that? [email protected] reaches the team that reports to Gaming Control Board Curaçao.
trustWhere can I get support in a language other than English?+
Where language matters most is the live chat and phone lines, which run in English, German, Finnish and Norwegian. Written replies come back in English regardless of which address you use. Say your preference in the first line and the agent sticks to it.
trustCan I ask for my personal data or have it deleted?+
Can I see everything you hold on me, or have it wiped? Yes on the first, partly on the second. [email protected] handles both requests, and records we must keep under our Curaçao licence stay put. Nothing moves until we confirm who is asking.
Checking the Name Behind

Company and Licence Details

This block tells you exactly which company stands behind the account you are holding.

Company

Legal nameSpinmacho Casino N.V.
Company number412710 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2011/7613/329

Written

Support e-mail[email protected]

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